RETURN POLICY

Return Policy for HBK Cosmetics

At HBK Cosmetics, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we are happy to assist you with returns. Please read our return policy below for the necessary steps and conditions.

1. Eligibility for Returns

We accept returns on products under the following conditions:

  • The product must be unused, unopened, and in its original packaging.
  • The return request must be made within 7 days from the date of delivery.
  • Products that are damaged, used, or opened cannot be returned due to hygiene reasons, unless the item is defective or faulty.

2. Non-Returnable Items

The following items are non-returnable:

  • Used or opened cosmetics.
  • Sale or discounted items (unless defective).
  • Gift cards and voucher codes.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us via email at [Insert email address] or call us at [Insert phone number] within 7 days of receiving your order. Please include the following details in your request:
    • Order number
    • Product(s) you wish to return
    • Reason for return
  2. Our customer service team will assist you with the return process and provide you with a return authorization number (if applicable).

4. Return Shipping

  • Free return shipping is provided in case the item is defective or damaged upon arrival.
  • If the return is due to personal preference (e.g., wrong product purchased), the customer is responsible for the return shipping fees. We recommend using a trackable shipping service to ensure the safe return of the item.

Please send the returned item(s) to the following address:

Return Address:
[Insert physical address]

5. Refunds and Exchanges

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your return.

  • Refunds: If approved, your refund will be processed and credited back to the original payment method. Refunds may take up to 7–10 business days to appear on your bank or credit card statement, depending on your payment provider.

  • Exchanges: If you prefer to exchange the product for another item, please contact us, and we will provide guidance on how to process your exchange request. Exchange eligibility is subject to product availability.

6. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us immediately with your order details and a photo of the damaged product. We will provide you with a full refund or replacement, at your discretion, and cover all return shipping costs.

7. Late Returns

Returns outside of the 7-day return window will not be accepted unless the product is defective or damaged.

8. Contact Us

If you have any questions or concerns regarding our return policy, please contact us at:

Email: hkbcosmetics247@gmail.com
Phone: 0937250515